This website is operated by Angela Moulding; Mind & Bodywork Therapist. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about:
Who We Are
Angela Moulding; Mind & Bodywork Therapist ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the general data protection regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
A) Personal information you provide to us
We collect the following personal information that you provide to us:
Name, mobile number, email address
Some examples of when we collect this information include:
When filling in the contact form on the website.
B) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
Shall consent on their behalf to the processing of their personal data;
Shall receive any data protection notices on their behalf; and
Shall consent on their behalf to the transfer of their personal data abroad.
How we use your personal information
we collect information about our users for the following purposes:
so that we have contact details for you to enable us to make or amend appointments with a therapist which have been requested by you.
So that we have contact details to enable us to send you our newsletters via email, which has been requested by you.
Who your information may be shared with
we may share your information with:
law enforcement agencies in connection with any investigation to help prevent unlawful activity.
we will not share your personal information with any other 3rd parties.
we would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'what rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
no personal information has to be provided by you to us at any time.
How long your personal information will be kept
we will hold your personal information for the following periods:
if your enquiry does not result in a booking, your details will never be held on our system.
If your enquiry does result in a booking, we will need to keep your details on file for no less than seven years after your last appointment with us, in line with current insurance policy requirements.
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
we rely on the following as the lawful basis on which we collect and use your personal information:
keeping your information secure
we have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
your personal details, once entered onto our booking system are encrypted, and are only accessible by authorised members of staff who hold a valid account name and password.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the eea
we will not transfer your personal information outside of the eea at any time.
Children and the validity of consent
where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 16 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the general data protection regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the uk information commissioner's office (ico) on individual's rights under the general data protection regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
if you would like to exercise any of these rights please:
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
Do you need extra help?
If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.
How to complain
we hope that we can resolve any query or concern you raise about our use of your information.
The general data protection regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the european union (or european economic area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the uk is the information commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
email, if you have opted in to receive marketing emails.
if you have any questions about this policy or the information we hold about you, please contact us by:
calls will be answered at the following times:
tuesday to friday, 9am - 4pm
we may record calls and emails for quality and training purposes.