Terms & Conditions

Booking an appointment with me assumes your agreement to these terms and conditions. These are available freely on my website, and a link is provided to them in every single booking email you receive from me. 

I am only taking bookings from female clients.  Male clients need to be direct referrals, from existing clients. There are to be no exceptions to this rule. Unknown male clients making bookings online without prior arrangement will be cancelled. 

Booking an appointment

Please use the online booking facility to search for your own appointment, and to book at a time convenient to you.   I'm always happy to answer any questions you may have prior to booking so feel free to contact me! However, I am no longer booking appointments in by text message conversations back and forth (unless your required service is not showing up on Fresha)  

Confirming your appointment

I use an automated booking system called Fresha to manage all my clients' appointments, payments, and consultation forms.  Upon booking, you will be sent a text with a link to confirm your appointment by entering credit or debit card details and confirming your acceptance of the cancellation terms and conditions.  Card details are encrypted and held securely, and I can never see these.  Please click this link and confirm your appointment as soon as you can; failing to do so may mean your appointment gets cancelled and given to someone else.  

Cancellations & Rescheduling

Cancelling or moving your appointment with less than 24 hours notice will result in 50% of the total cost of the appointment being payable.

Not showing up for your appointment, or cancelling with 1 hour or less notice will result in 80% of the total cost of the appointment being payable.

The cost of the service you choose pays for the time you have reserved, irrespective of whether or not you receive that service. Reserving that time means it is not available to anyone else. My time cannot be replaced, and late cancellations impact my business.  Fees are payable in ALL instances, and under all circumstances.  Failure to pay, or supplying card details that are incorrect, or for an account with insufficient funds to pay will mean you are immediately blocked from making any further bookings with me.

Please note that if I have to cancel your booking at short notice, then there will be no charges applied.

Late arrivals

Arriving late to your appointment will impact the time you have on the couch with me. I will not allow late arrivals to impact other client’s treatment start times.  Please note that the full cost of the original treatment booked will be payable, no reductions or amendments to your bill will be made in the event of having to adapt your treatment due to lateness. 

If it is not possible to complete any of your treatment in the time left the full bill will still be payable. 

Please note that on the rare occasion I am running behind I will do my best to let you know via text or phone call ahead of your appointment time.  You will still get your full treatment time with me.

Refunds

Refunds for services or gift vouchers are not offered under any circumstances.

You are paying for my time, which cannot be returned to me, nor can the products I have used to perform your treatments. Gift Vouchers can be passed on to someone else to use, should they not be suitable for the intended recipient. 

Consultation Forms & Medical Conditions

Prior to each appointment you will receive a consultation form via email. It is your responsibility to fill this in, for me to tailor your treatment, and so that you can inform me of any medical issues relevant to the treatment.   I may adapt your treatment accordingly or offer an alternative treatment if the one you’ve booked in for is not suitable for you.  (See also Therapist’s Right of Refusal below).

I am not responsible for any adverse effects after treatment caused by failure to disclose any known or underlying health conditions, or medications being taken.  I am not a medical professional, and I will not be able to advise you on anything medically related. 

Therapist’s Right of Refusal

I aim to give an excellent and unrivalled service to all who choose me to be their therapist. However, it is my right as a therapist to refuse to treat you, just as you have the right to change to any other therapist you choose. There may be numerous reasons for this, including (But not limited to); Repeated lateness or cancellations, inappropriate behaviour or misconduct, refusal to fill in consultation forms, refusal to pay, and medical unsuitability for treatment. However, disrespect to me, my business and my terms of operation will result in outright refusal of treatment and blocking from the online booking facility with immediate effect. 

Sexual Misconduct

I operate a professional massage and holistic therapy business. Services of a sexual nature are never offered, or implied. Requesting these services, either over the phone, via text message, email, or in person will result in your details being handed over the police immediately. You will be banned from booking in with me.